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Add a New JIRA Project for a Customer
Step-by-step guide Create the new Project Navigate in the header bar to Projects/Create Project select ?? Project type Fill out the Name/Key/Lead screen. Also check the box to create a corresponding Confluence Space When the wizard finished, your scree...
Current Project Documentation
Current Project Documentation
WORKFLOWS Client Approval Workflow Software Development Workflow Software Development Workflow Simplified Simple Issue Tracking Workflow Simple task workflow JIRA Workflow JIRA Service Desk IT Support Workflow K-Log & Vast Market Third Man S...
JIRA Third Man Store
Key: TMS Lead: Joy Keller Category: Managed Services URL: http://thirdmanstore.com Project Type Issue Types Workflows Screens Fields Versions Components Roles Permissions Notifications Dashboards Boards Project Type Issue Types Scheme is Agile Scrum Issue Typ...
Workflow Description
CLIENT APPROVAL WORKFLOW CLIENT APPROVAL WORKFLOW SOFTWARE DEVELOPMENT WORKFLOW SOFTWARE DEVELOPMENT WORKFLOW SOFTWARE DEVELOPMENT WORKFLOW SIMPLIFIED SIMPLE ISSUE TRACKING WORKFLOW SIMPLE TASK WORKFLOW JIRA WORKFLOW JIRA SERVICE DESK IT SUPPORT WORKFLOW
Clean-Up
Screens that are not being used -remove Issue Type Screen Schemes EAR: Software Development Issue Type Screen Scheme KVM: Software Development Issue Type Screen Scheme MTP: Kanban Issue Type Screen Scheme MTP: Scrum Issue Type Screen Scheme OPRY: Software Deve...
Project Standards
Customer Facing Project Software Development Project Service Desk Projects Internal Projects Other Projects Project Type(On Create) Issue Type Workflows Screens Fields Versions Components ...
Contegix Server
Contegix Server
Cloud Server December 2015 Hostname: rocketweb01 Storage: 160GB RAM: 4 CPU cores: 3 OS type: RHEL 6, 64-bit Servers: Zeus VM - Managed Backups: Weekly, 14-day retention Connection: rocketweb01.managed.contegix.com user = fringeadmin IP Addresses 10.50.60.34 2...
Getting Support
Use the Contegix Support PortalWith your support portal account, you can submit requests or issues via the support portal or by phone. Once a support ticket is open, you can reply to it via email. They just do not allow creating a ticket through email. http:...
Monitors & Metrics
We've completed the provisioning of your new equipment and have provided the details below. Please note that it may take up to three business days for our standard suite of device monitoring to become active and for any contracted backups to begin. Our stand...
JIRA Instance
Login Info for Matt
rocketweb01.managed.contegix.com
JIRA Upgrade 7.2.2 Certification Test
TEST CASES Notes Test Data Notes TEST PROD GENERAL Site URL where testing http://stagingjira.rocketweb.com/secure/Dashboard.jspa X Version of Target 7.2.2 X LAYOUT, NAV, VISUAL System Dashboard accessible and displays as expected. X...
How To...
How To...
Upgrading Confluence
Staging and Production Important Points Plan the upgrade by scripting everything out (steps to perform, validation tests to complete). Test your plan, make any changes as necessary as you are testing, so it can be duplicated/executed when the time comes. Commu...
Create automation to reopen issues when a customer comments or emails
Step-by-step guide Navigate to Administration --> Add-On --> Automation. or hit "." key and type "automation". Click create new rule. Enter a name and the user to execute the actions (make sure this user has the correct permissions!). Then on the next scre...