Top 10 questions about the NetSuite connector

1. In what programming language is the connector written?
   PHP, implemented as a Magento extension. It also makes use of the PHP Toolkit provided by NetSuite (http://www.netsuite.com/download/PHPToolkit_2014_2.zip)
    
2. What are the main features of the connector?
   The connector can import product data (including stocks). It can export orders (with all details, like line items, customers, addresses, payment methods, shipping methods & charges etc). It can both export Magento-generated invoices and import NetSuite generated ones. It can import order updates form NetSuite and fulfillments, tracking codes included. All the imports/exports happen automatically.
    
3. How does the connector communicate with NetSuite?
   The connector makes use of SuiteTalk for all communication with NetSuite, so a web user is needed. 
    
4. Do I have access to code?
   Yes, the connector does not make use of any external service (except NetSuite) and all the code is provided unencoded so you can change or extend it.
    
5. What do I need to get started?
   As soon as the sale is closed, you will be needing to fill in a form with questions regarding various configuration options. After filling it in, you will be contacted by a technical support for a kick-off call. A typical installation takes between 2 and 3 weeks.
    
6. Where can I find more documentation?
   Here
   
   
7. If NetSuite is down or slow, does this affect my website?
   Not at all. NetSuite communication is done asynchronously, so except for the data sync lagging a bit there is no slowness/downtime. 
    
8. What payment methods are supported?
   If you only need to pass descriptive payment details any method works. If you need to authorize in Magento but charge in NetSuite then only Cybersource is supported.
    
9. What are the server requirements?
   Generally, a setup that supports a Magento 1.7+ install will do just fine. The only extra php extension that you will be needing is php_soap
    
10. What is the extra load that I should expect on the server?
    The export operations (orders, invoices), place no significant load. The import operations do save operations on Magento entities, but they do them sequentially. So the worst case load would be if the products are changed all the time, continuously issuing product save operations. This depends on your Magento instance, but on a default Magento install this will not increase the load more than 10%-20%.