Support

We came up with a few different support approaches.  The goal should be to create a comprehensive FAQ, video tutorial, and wiki pages that will address most questions customers have.  This will cut down significantly on the support emails and tickets received.

Please look through our FAQ section,  video tutorials, and wiki page before contacting support.

Rocket Shopping Feed Wiki

If you are just getting started with the Rocket Shopping Feed and have questions, you should consult with the Get Started tab found here https://rocketweb.atlassian.net/wiki/display/RSF/Getting+started

The Rocket Shopping Feeds Wiki page may address questions you weren't able to address in the Get Started tab.

FAQ Page

Our FAQ page lists the most commonly asked customer questions.  A detailed response concisely addresses each customer inquiry.

Service Desk

If your question has not been addressed in any of the above pages, then feel free to open a service desk ticket.

https://jira.rocketweb.com/servicedesk/customer/portal/6/user/login?destination=portal%2F6

Email Support
You may also send us an email. Send your support questions to http://www.rocketweb.com/contact .  Be sure to include any relevant info like company name, contact information, and your questions.  Email requests are typically answered within 24 business hours