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Video Tutorials

This page will show embedded videos organised into categories.

 

 

This space is for the creation and planning of videos.

 

  • Rocket Shopping Feeds Videos
  • FAQ's Videos
  • RSF on XG - Videos
  • Explanation of XG Demo Feature

YouTube Channel along with Imbedded videos

We could possibly create a service youtube channel for the technical videos like FAQ's or support. The other option is to just keep all the videos on one channel.

Video Sections

FAQ's

- Question: After installation of the extension I am receiving an error saying that “No heartbeat detected. Feeds won't generate, please check that the magento cron is running.

  • Intro
  • Explanation
  • Outtro
    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: I have installed the extension but it is not appearing in my Magento Admin

  • Intro
  • Explanation

    • Attempt to reinstall the extension, make sure no steps from installation wiki is missed. Logout and log back in to clear admin user permissions. If the issue has not been resolved please contact our support desk.

    • Proceed to show the extension wiki on screen

    • Show log out and log back in with results

    • Explain exactly how to contact our support desk

    • Possibly - Explain if your support window has passed that you still have options so don't hesitate to contact us

  • Outtro
    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: I have several errors in my Merchant Center how do I troubleshoot the feed file?

  • Intro
  • Explanation

    • Please download the full report from the Merchant center, review the errors. In the extension you have the ability to test a SKU or by product id, take a look to see if there are missing attributes are incorrect data. The most common errors or warnings are missing; shipping data, tax, color, size, age group, gender, product type and product by category. You can take a look at our user guide for help, this can be found at https://rocketweb.atlassian.net/wiki/display/RSF/Rocket+Shopping+Feeds.

    • Show the merchant center and where you can download full support

    • Explain and show the ability to test a sku or product id for incorrect attributes

    • Run through the most common errors or warnings pertaining this

    • Inform that they can get more help by visiting the user guide

    • Have user guide linked below video

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: I am receiving errors regarding my pricing and inventory/stock status.

  • Intro
  • Explanation

    • Please make sure that the CRON is implemented properly and that the latest feed file is being generated. In most cases an old feed file is being submitted to the Google Merchant Center. Also if prices are changing often in the catalog, activate microdata for automatic item updates.

    • Show this through screenshots or video screencast

    • Show where to enter microdata and how that is accomplished

    • Refer to the user guide in the wiki

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: I am unable to locate my extension download or files, it is no longer available to download in my account.

  • Intro
  • Explanation

    • When you purchase the extension you get 90 days of free support and access to upgrades. After 90 days you will be unable to download the extension directly from your account. Please contact support and we will provide you will the latest extension version that would have been available to you.

    • Show that you get 90 days free support and that the window has passed

    • Show them directly how to contact support along with providing the link under the video description.

    • Encourage them that they still have plenty of support options and we would be more than happy to help them upgrade and extend their new support window

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: Getting 404 Error when selecting the plugin in configuration page

  • Intro
  • Explanation
    • Yes, this can happen sometimes when installing extensions. If you log out of the admin and log back in, the issue should fix itself.
    • Quick video showing them to log off and log back on
    • If this doesnt work, explain to them to contact our support team with a link listed below

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: Is your extension 100% open source?

  • Intro
  • Explanation
    • We do not use encryption or obfuscation, it's 100% open. Yes you can use the same codebase across projects. Purchase options for multiple installs are outlined here: http://www.rocketweb.com/google-base-feed-generator (UPDATE LINK TO XTENSION GALAXY OR ROCKETSHOPPINGFEEDS.COM)
    • Explain why open source is great for the community and the trust factor
    • Show them exactly where they can buy the rocket shopping feeds extension
    • Inform them of easy installation and dedicated support team

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

-Question: When products are sold on Google, is the sale fed back to Magento and stock levels updated in Magento?

  • Intro
  • Explanation
    • Google will list your products for sale but when a customer attempts to make a purchase they are directed to your site. Magento is still responsible for displaying and selling the product. Stock levels are updated in Magento just like all other sales on your site.
    • Quick video showing/explaining this
    • Mention further support is an option

  • Outtro

    • Please subscribe to our youtube channel to stay up to date on our videos
    • Please go to Rocket Shopping Feeds .com for more information and where to buy.

Tutorials

Tutorials will go here...

 

 

Support

Specific support videos will go here...

 

Walkthrough Video


brief-widget-walkthrough…

 

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